1.
What are the advantages of
purchasing a website template?
The major advantage is price: You
get a high quality design for just
$20-$70. You don't have to hire a
web designer or web design studio.
Second advantage is time frame: It
usually takes 5-15 days for a good
designer to produce a web page of
such quality.
2.
What do I receive when I order a
template?
After you complete the payment via
our secure form, then you will
receive a confirmation email with
link(s) to download .zip(s). The
.zip file(s) contains the following:
PSD file(s), HTML file(s), fonts and
advanced clipart library.
You will need unzipping software to
open the .zip archive. Windows users
may visit www.HotScripts.com or
www.WinZip.com. Mac users may visit
www.StuffIt.com.
3. In
what formats are your templates
available?
Website templates are available in
Photoshop and HTML formats. Fonts
are included with Photoshop file. In
most templates HTML is compatible
with Adobe GoLive, Macromedia
Dreamweaver and Microsoft Frontpage.
4.
What am I allowed and not allowed to
do with the templates?
You may:
-
Build a website using the
template in any way you like.
-
You may not:
-
Resell or redistribute templates
(lie we do).
-
Claim intellectual or exclusive
ownership to any of our
products, modified or
unmodified. All products are
property of content providing
companies and individuals.
-
Make more than one project using
the same template (you have to
purchase the same template once
more in order to make another
project with the same design).
5. What is the difference
between unique and non-unique
purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means
that other people can buy the
template you have chosen some
time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees
that you are the last person to
buy this template. After an
exclusive purchase occurs the
template is being permanently
removed from the sales directory
and will never be available to
other customers again. Only you
and people who bought the
template before you will own it.
6. Is it reasonable to make
unique purchase of template that
was already purchased before?
Yes. Because there is very small
chance that you will find the
same design on the net. There
are more than 3,000,000,000
webpages online now according to
statistics on www.google.com.
7. Is the license a one-time fee
payment?
Yes, the payment for your
template is a one-time fee
without any additional charges.
After purchasing you may use the
template as many times as you
need for one website.
8. Is it possible for me to pay
one price and have access to all
downloads for a certain amount
of time?
Sorry, we do not provide
membership based services.
9. I would like to make payment
by company check. Is that
possible?
Please use MoneyBookers payment
option. They accept payments by
check
10. Is there any return policy?
Since our company is offering
non-tangible irrevocable goods
we do not issue refunds after
the product is shipped, which
you are responsible for
understanding upon purchasing
any article at our site. Please
make sure that you've carefully
read 'sources available'
section. We only make exceptions
with this rule when the product
appears to be not-as-described
on a case by case basis in
agreement of the parties
concerned. The deadline for any
refund claim is one week after
the delivery date.
11. I ordered a template but
haven't received the download
information.
In this case please contact our
Billing Department via support
chat or e-mail
(billing@template-help.com).
12. I was billed twice. I
received 2 emails from merchant.
Make sure that these charges
have different order IDs. If it
is so, contact our billing
department.
13. Is it possible to reactivate
my download link if it was
deactivated after 3 days?
Yes. Please contact our billing
department and they will
reactivate your link.
14. I would like to purchase a
template, but it is not
available on the site anymore.
The template has been sold out
for exclusive price. Look for
similar templates in our
collection!
15. How can I modify a template
to suit my particular website?
Please visit our Help Center
Section to get detailed
information.
16. Are your templates Microsoft
FrontPage compatible?
Most of templates come with HTML
that is compatible with Adobe
GoLive, Macromedia Dreamweaver
and Microsoft Frontpage. Please
check the 'sources available'
field in the template preview
window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's
most popular graphics editing
package. You can find more info
about Photoshop and download a
free trial version at Adobe
website.
18. What software do you
recommend for making HTML?
We think that Macromedia
Dreamweaver is the best.
19. How can I modify flash
portion of the template?
You need to use Macromedia
FlashTM to edit animated part of
the template. Please visit the
site of the developer: http://www.macromedia.com/software/
20. When I try to open the flash
fla file, I get an error
Unexpected file format.
This means that .fla file is
incompatible with your Flash
version. Please install Flash MX
to edit this file or get in
touch with our support personnel
to have the file converted to
appropriate version.
21. Can I edit flash template in
Swish?
No. Our flash templates can be
edited only with Macromedia
FlashTM
22. Can I change the pictures on
the flash animated website and
put my own pictures instead?
Yes, you can.
23. What is the best place to
find photos/images for
modification of my template?
We recommend you to purchase
images from www.gettyimages.com.
24. I was wondering if you could
give me the contact info for a
particular designer?
Sorry, our corporate policy
prohibits direct contacts with
contractually oblidged
designers.
25. Is it possible to use your
templates to develop websites
for my customers?
Yes. It is perfect for designers
who want to offer their
customers a high-quality design
and also save time and money.
Mind that when you purchase the
template with oridnary or
exclusive licence you're
entitled to create only one
project (one domain name).
26. Can I put low resolution
thumbnails of templates on my
website for my clients to choose
designs?
Yes, of course.
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